What should I do if my credit or debit card is declined while I am out of town but I know that the funds are available?

There are many possible reasons why this is happening. During business hours, please call a member service representative at 800.356.0067 or reach out via our secure contact form to resolve the issue.

Traveling?

One common reason for declined cards is a security card block due to unexpected transactions occurring outside the geographic region in which your card generally operates. We recommend you notify us before traveling internationally so funds in your account remain accessible when you use your debit card. You can set travel notifications by using the debit card management tool through online or mobile banking.

Bon voyage!

Keep track of your account activity through our eService options!

With eServices, you have convenient 24/7 access to your account everywhere you go:

• Online Banking
• Mobile Banking
• Bill Pay
• ATM/Debit Card
• Telephone Banking