Our Routing/Transit Number is 2113 8492 6

How to Contact Us

At BrightBridge Credit Union, taking care of our members is what matters most. Whether you prefer to stop by in person, connect online or reach out on the go, we make it easy to get the help you need—whenever and however it works best for you. You can visit us at a branch, chat with us through video banking, send a quick text or manage your accounts anytime with online and mobile banking.

We’re here to serve you wherever and whenever you need us:

• Convenient branch locations
• 24-hour Visa Card Member Services at (866) 615-9208
• Online or Mobile Banking – 24-hour account access
• Video banking/chat
• Text us at 1-800-356-0067

Privacy Opt-Out Form

Other important numbers:

Member Service Call Center	(800) 356-0067 or (978) 975-4095
Member Service via Text	1-800-356-0067
24-Hour Automated Telephone Account Access	(800) 392-3416
ATM/Visa® Debit Card - 24/7 Call Center for lost, stolen or compromised cards	(800) 472-3272
Visa Credit Card - 24/7 Call Center to report fraud and lost or stolen cards	(866) 615-9208
Visa Travel Rewards Program	(888) 229-8864

 

Getting Assistance via Text:

Did you know that you can now contact us via text? All you need is a smartphone, tablet or device that has (SMS) service enabled.*

1. Send your text to 1-800-356-0067 (make sure to type the full number, including the '1' at the beginning). For your security, please do NOT include personal information such as account or social security numbers.
2. Watch for an automated response from BrightBridge confirming receipt of your message.
3. A BrightBridge team member will respond by text to the number provided. These responses are sent during regular business hours.

As a rule, we will NEVER ask our members for account number/Debit or ATM Card numbers or other sensitive personal information by email, telephone or any electronic method. As your financial institution, we have this information and do not need to obtain it unsolicited. Likewise, you should never send personal information such as account or social security numbers in emails or texts you send.

 

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