Rev. 12/24
| FACTS: | WHAT DOES BRIGHTBRIDGE CREDIT UNION DO WITH YOUR PERSONAL INFORMATION? |
| Why? | Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do. |
| What? | The types of personal information we collect and share depend on the product or service you have with us. This information can include:
|
| How? | All financial companies need to share members’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their members’ personal information; the reasons BrightBridge Credit Union chooses to share; and whether you can limit this sharing. |
| Reasons we can share your personal information | Does BrightBridge Credit Union share? | Can you limit this sharing? |
|---|---|---|
| For our everyday business purposes – such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or to report to credit bureaus |
Yes | No |
| For our marketing purposes – to offer our products and services to you |
Yes | No |
| For joint marketing with other financial companies | Yes | No |
| For our affiliates’ everyday business purposes – information about your transactions and experiences | Yes | No |
| For our affiliates’ everyday business purposes – information about your creditworthiness | Yes | Yes |
| For our affiliates to market to you | Yes | Yes |
| For nonaffiliates to market to you | No | We don't share |
| To limit our sharing |
Please note: However, you can contact us at any time to limit our sharing. |
| Questions? | Call toll-free 800-356-0067 or go to BrightBridge.com |
| What we do | |
|---|---|
| How does BrightBridge Credit Union protect my personal information? | To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings |
| How does BrightBridge Credit Union collect my personal information? |
We collect your personal information, for example, when you
We also collect your personal information from others, such as credit bureaus, affiliates, or other companies. |
| Why can’t I limit all sharing? |
Federal law gives you the right to limit only
State law and individual companies may give you additional rights to limit sharing. See below for more on your rights under state law. |
| What happens when I limit sharing for an account I hold jointly with someone else? | Your choices will apply to everyone on your account. |
| Definitions | |
|---|---|
| Affiliates |
Companies related by common ownership or control. They can be financial and nonfinancial companies.
|
| Nonaffiliates | Companies not related by common ownership or control. They can be financial and nonfinancial companies.
|
| Joint Marketing | A formal agreement between nonaffiliated financial companies that together market financial products or services to you.
|
| Other Important Information |
|---|
|
Information for California, North Dakota, and Vermont Members In response to applicable state law, if the mailing address provided for your account is in California, North Dakota, or Vermont, we will automatically treat your account as if you do not want us to disclose your personal information to non-affiliated third parties for purposes of them marketing to you, except as permitted by applicable state law. |
Last Updated: March 1, 2026
BrightBridge Credit Union is committed to providing you with competitive products and services to meet your financial needs. At the same time, BrightBridge Credit Union ("Credit Union", "we", "us", or "our") is committed to protecting your privacy. We adhere to all applicable laws and apply rigorous standards to ensure personal information we process (collect, use, and share) is protected.
This Online Privacy Notice ("Notice") describes how the Credit Union manages your personal information when you interact with us online through our websites, mobile applications, and social sites ("Sites and Mobile Apps") through your computer, smartphone, tablet, or other mobile devices ("computer or mobile devices").
This Notice describes
By using our Sites and Mobile Apps, you agree to the terms and conditions of this Notice. Our online services covered by this Notice are intended for a U.S. audience.
The Credit Union works with third-party providers who are contractually obligated to comply with our policies to protect information. However, if you visit or access one of these third-party provider sites or mobile apps, please review the online privacy practices of that site or mobile app to understand the specifics of how they may process your online personal information and how you may adjust your preferences regarding the collection of this information by a third-party provider.
We are committed to transparency in how we process your personal information. We ask for your consent when required; otherwise, by using our Sites and Mobile Apps, you consent to the processing of your personal information subject to and consistent with applicable laws, regulations, and other notices you may have received based on your relationship with us.
We may provide links to non-affiliated third-party sites, including credit bureaus, service providers, and merchants. If you follow links to sites not affiliated with or controlled by the Credit Union, you should review their privacy and security policies and other terms and conditions, as they may differ from those of our Sites and Mobile Apps. The Credit Union does not guarantee and is not responsible for the privacy or security of these sites, including the accuracy, completeness, or reliability of their information.
We maintain physical, technical, electronic, procedural, and organizational safeguards and security measures that comply with applicable federal and state laws to protect personal information from accidental, unlawful, or unauthorized destruction, loss, alteration, disclosure, or access. Nevertheless, transmission via the internet is not completely secure and we cannot guarantee absolute security of your information.
We must have accurate and up-to-date information about you. If you notice that your information is incomplete, inaccurate, or out of date, you can update it through our mobile or online service, by contacting us at 1-800-356-0067, or via brightbridge.com. You can also speak to a member service representative at one of our branch locations. You may also write to us at BrightBridge Credit Union, Box 909, North Andover, MA 01845.
We collect personal information about you, as permitted and required by law, when you visit or use our Sites and Mobile Apps or otherwise interact with us online. For example, some of the ways we collect personal data include when you:
We may use third-party providers to process personal information for business purposes on our behalf. Third-party providers are contractually obligated to comply with our policies to protect the information we share with them or that they collect on our behalf.
The type of personal information we collect from and about you online will depend on how you interact with us and may include, without limitation:
We may use information we collect online, as described in this Notice, as permitted and required by law, and for other purposes which may include, but are not limited to:
We may combine information we collect online with information we collect in other contexts, such as our communications with you or third-party data sources, for marketing, identity verification, or fraud prevention. We will treat such combined information in accordance with this Notice.
We may disclose aggregated and de-identified information about our users, and information that does not identify any individual without restriction.
We may share the personal information we collect from and about you online as described in this Notice (and subject to other legal restrictions) and notices you may have received depending on your relationship with us, and:
If you have signed up to receive our electronic marketing communications, you can unsubscribe at any time by clicking the "unsubscribe" link included at the bottom of the email or other electronic communication. Alternatively, you can opt out of receiving marketing communications by contacting us as provided in the contact section below. If you provide your phone number through any services, we may send you SMS notifications. You may opt out of SMS communications by unlinking your mobile phone number through the services. If you opt out of receiving electronic promotional communications, we may still send you electronic messages for other account servicing purposes, such as fraud alerts.
We use various online tools and technologies to collect information when you visit or use our Sites and Mobile Apps. We use these tools to collect information for website performance monitoring, fraud prevention, session management, debugging, targeted advertising, and other purposes as permitted or required by law.
Online tracking technologies used for advertising or analytics are not deployed within authenticated online or mobile banking sessions where members access their accounts. Information collected through these technologies is not used to determine eligibility for credit, deposit accounts, or other financial products.
These technologies collect limited technical and usage information (such as device identifiers, browser type, and pages visited). They do not allow third-party advertising providers to access your account numbers, Social Security number, balances, transaction history, or other sensitive financial information maintained by the Credit Union.
Tools may include, but are not limited to:
Some web browsers may transmit "Do Not Track" (DNT) signals to websites and online services. Because there is currently no industry standard for how organizations should respond to these signals, our website does not respond to or alter its practices when a DNT signal is received. If a recognized standard is adopted in the future, we may revise this notice accordingly.
Our website contains links to other websites for additional services and/or purely for informational purposes. A link between this website and another website does not constitute a product or program endorsement by us or any of our employees. We do not provide, and are not responsible for, the product, service, overall website content, security or privacy policies on any external third-party sites.
Our Sites and Mobile Apps are not intended to be used by children. We recognize the importance of protecting privacy where children are involved. We do not knowingly collect personal information from children under 13 without prior parental/guardian consent. No one under age 13 may provide any personal information to the website. If you're under 13, don't use or provide any information on this website or through any of its features, register on the website, make any purchases through the Sites or Mobile Apps, use any of the interactive or public comment features of the Sites or Mobile Apps, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we've collected or received personal information from a child under 13 without verification or parental consent, we will delete that information. If you believe we might have any information about a child under 13, please contact us at: 1-800-356-0067. For more information about the Children's Online Privacy Protection Act (COPPA), please refer to the FTC's website.
The Credit Union maintains official social media accounts across multiple platforms. When you interact with us on these platforms, we may collect information such as your likes, interests, feedback, and preferences. We may also collect additional information from such platforms if you choose to share it with them and they, in turn, share it with us. Please refer to the privacy policies of the relevant social media platforms.
We reserve the right to amend or change our online privacy notice and practices in the future, and we may revise this online privacy notice at our discretion and at any time. Changes to this online privacy notice will be posted to our website.
If you have questions or concerns about our treatment of your personal information or about our privacy practices in general, please contact us at privacy@BrightBridge.com, digitalchannels@brightbridge.com, toll-free at 1-800-356-0067 or by mail at 500 Merrimack Street, Lawrence, MA 01843.
