What to do before conversion

All Members

Make sure the phone number on your account(s) is correct by Monday, July 27, to ensure easy access to online and mobile banking. You can update your information online, in the Arrha mobile app or by visiting a branch. Please make sure that you know your current Arrha online and mobile banking username and password. You will need them to log in to BrightBridge's systems.

After the conversion, your past transaction history will not be visible in online or mobile banking. However, you will be able to reference your transactions through 24 months of eStatements, located in the "Accounts" menu in BrightBridge online or mobile banking. Your new transaction data will start on Monday, August 3, after the conversion is complete, and will include any transactions after August 1. New recurring transfers should be set up prior to Thursday, July 30. You will not be able to set up new transfers between Thursday, July 30 and Sunday, August 2.

Important: If you use a money management tool like Quicken or QuickBooks and would like to keep a history of your transactions, you will need to download and export your data from online banking before 5:00 p.m. on Thursday, July 30. To export, log in to online banking and select the account that has the data you want to export. Click "More Actions" then "Export Transactions" and in the "Format" bar, choose a file format from the drop-down menu.

Bill Pay

Please set up any new payments before Wednesday, July 29. You will not be able to set up new payments between Thursday, July 30, and Sunday, August 2, but all scheduled payments will be processed for those dates as normal.