Online and Mobile Banking
To access the mobile app, delete your current Arrha app, search "BrightBridge CU" and download the BrightBridge mobile app to your Apple or Android device.
When you log in to BrightBridge's online or mobile banking platforms for the first time after the conversion, you will enter your current Arrha username and password. Then, you will be prompted to create a new password which will be used going forward. You do not need to set up a new username. Your username and new password combination works to access both BrightBridge online banking and the mobile app. If your Arrha account number is your online/mobile banking username, you will enter your username exactly as you did for Arrha's system.
To retrieve your username, you will need to enter your new member number which was mailed to you around July 15.
Online and Mobile Banking Device and Browser Support
BrightBridge's online and mobile banking supports the following browsers and devices:
- Google Chrome: Latest 2 versions
- Google Chrome for Android: The current device operating system browser
- Firefox: Latest 2 versions
- Microsoft Edge: Latest 2 versions
- Safari: Latest 2 major versions or only the latest one version if it's over one year old
- Safari for Mobile iOS: The current device operating system browser
- Windows: Versions that are still supported by Microsoft and support a browser listed above
- OSX: Versions that are still supported by Apple and support a browser listed above
- Android: v12.0 and above
- iOS: iOS and iPad 17 and above
You will notice some differences in how your information appears in online banking:
| All of your accounts will display a member number and ID format. This will be the member number that you receive in the mail. To see your account number for electronic payments, click on the account and view "Account Details" in online banking or "Show Details" in the mobile banking app. |
| Once you are on BrightBridge's system, you will be able to reestablish your eBill connections. Some billers take longer than others to set up new eBill connections, and it may take up to three months for eBills to become available. Until then, you can continue to make payments using manual Bill Pay in online banking. |
| Your current scheduled transfers and external transfer accounts will be accessible in the "Transfers" section. |
| Your prior transaction history will not be available. It will begin to populate with transactions you made from August 1 forward. If you previously had eStatements, you may access up to 24 months of statements from within online banking. |
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Your account nicknames, hidden account settings and alerts will not carry over.
You will need to recreate alerts starting on August 3.
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Desktop Instructions
- Go to https://my.brightbridge.com/Registration.
- Select either Register to my Individual or Business account.
- Review Online Banking Agreement, select Agree then click Continue.
- Complete all fields to Confirm Your Identity. (Your new member was mailed to you.)
- Verify Your Identity by selecting the method you wish to receive your MFA verification code. Click Continue.
- Enter the MFA code on the next screen.
- Create Username. Must be between 8 and 60 characters in length.
- Create your password. The password must be at least ten characters in length, contain at least one lowercase letter, one uppercase letter, one special character and one number.
- To enroll in EStatements, check the box and click continue to be presented with the electronic disclosure.
- If not, just click continue and you will be brought to the next step.
- Once successfully registered you can start viewing accounts, customizing settings, update your profile and start transacting on your accounts.
Mobile Instructions
- Download the BrightBridgeCU app from your app store.
- Click Register a New Account.
- Select Register to my individual or business account.
- Review Online Banking Agreement, select Agree then click Continue.
- Complete all fields to Confirm Your Identity. (Your new member number was mailed to you.)
- Verify Your Identity by selecting the method you wish to receive your MFA verification code. Click Continue.
- Enter the MFA code on the next screen.
- Create Username. Must be between 8 and 60 characters in length.
- Create your password. The password must be at least ten characters in length, contain at least one lowercase letter, one uppercase letter, one special character and one number.
- To enroll in EStatements, check the box and click continue to be presented with the electronic disclosure.
- If not, just click continue and you will be brought to the next step.
- After clicking Continue, onboarding pages will display offering members the option of using Biometrics (FaceID or Fingerprint).
- Once successfully registered you can start viewing accounts, customizing settings, update your profile and start transacting on your accounts.
How to Get Help
If you have questions before, during or after conversion, please do not hesitate to contact us at (800) 356-0067, via online chat or text. Our Member Support team is ready to answer any questions you may have.
