You will receive a new loan number for both your Mortgage Loan and Fixed Home Equity Loan. This information will be sent to you in a separate mailer around July 15, 2026, along with other important information about the Mortgage conversion.
| Payment Type | Where to Send the Payment |
|---|---|
| At a branch | No changes |
| Mail & Online Bill Payment |
Update your loan number and change the payee to: BrightBridge Credit Union |
| Telephone | (877) 909-2542 |
| Automatic monthly withdrawal from an outside financial institution initiated by former Arrha | No changes |
| Automatic transfers previously set up by Former Arrha from a Former Arrha checking/savings |
If you completed and remitted a new ACH form prior to June 19, 2026, no further action is required. If you did not complete a form, you will be responsible for making your August 1, 2026 payment and will need to enroll via paper or electronic method. |
| Scheduled recurring transfer through Former Arrha online banking | You will need to set up your recurring payments after August 15, 2026. The August payment can be made at a branch, via mail, over the phone, or through BrightBridge Bill Pay in Online or Mobile Banking. |
| Third-party (i.e. government allotment, bi-weekly) | Advise the third party of your new loan number and change the payee to: |
Please notify your homeowner insurance company to update the loss mortgagee payee clause to:
BrightBridge Credit Union, ISAOA/ATIMA
c/o Central Loan Administration & Reporting
P.O. Box 202028
Florence, SC 29502-2028
You will be able to see your mortgage through BrightBridge's online and mobile banking platforms on or around August 14, 2026.
If you have questions before, during or after conversion, please do not hesitate to contact us at (800) 356-0067, via online chat or text. Our Member Support team is ready to answer any questions you may have.
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